Compulsory Document.

(i)    Original completed claim form.

(ii)   Travel itinerary, airline ticket, boarding pass or copy of passport with stamp showing the date of departure and

return to Singapore.

(iii)  Credit card statement showing the SGD equivalent charged to your card if your claim contains foreign

currency payment. (if applicable)

A.1  Emergency Medical Evacuation & Repatriation.

(i)    Contact the insurer 24-Hour Emergency & Assistance Helpline.

(ii)   Original Medical Bills and / or Receipts. (if any)

(iii)  Medical Report / Discharge Summary / Doctor's Memo. (if any)

A.2  Personal Accident, Medical Expenses.

(i)    Original Medical Bills and / or Receipts.

(ii)   Medical Report / Discharge Summary / Doctor's Memo. (if any)

A.3  Personal Baggage, Loss of Personal Money / Documents / Passport.

(i)    Police Report lodged at the place of loss.

(ii)   Property Loss / Damage Irregularity Report from Carrier / Airline / Hotel.

(iii)  Photographs of damaged items.

(iv)  Purchase invoices / warranty cards for the items claimed. (if applicable)

A.4  Travel Delay, Baggage Delay.

(i)    Written confirmation from Carrier / Airline on period of delay / Baggage return acknowledgement slip.

(for baggage delay claim)

A.5  Overbooking / Missed Connection of Flight, Flight Diversion, Travel Disruption.

(i)    Written confirmation from Carrier / Airline on period of disruption / interruption to the trip.

(ii)   Written confirmation from Tour Agent / Carrier / Hotel on amount refunded and additional charges. (if applicable)

A.6  Travel Cancellation, Curtailment.

(i)    Hotel accommodation confirmation advice / Travel deposit receipt / Receipt of travel expenses paid in advance.

(ii)   Written confirmation from Tour Agent / Carrier / Airline /Hotel on Amount Refunded / Cancellation /

Postponement Charges.

(iii)  Death Certificate and Proof of relationship of claimant and the deceased. (if applicable)

(iv)  Medical Report / Doctor’s memo certifying the diagnosis and unfit to travel. (if applicable)

A.7  Rental Vehicle Excess Cover, Additional Costs of Rental Car Return.

(i)    Rental Vehicle Agreement / Contract.

(ii)   Police Report / Evidence of the motor accident. (eg. Photographs)

(iii)  Original Excess Payment Receipt.

(iv)  Repair Bill.

A.8 Personal Liability.

Note:

Please do not discuss liability, negotiate or make any admission offer promise or payment in connection with any occurrence

or claim but forward any third party correspondence to us for our handling.

(i)    Any letter of claim or documents received from the third party in relation to the claim.

(ii)   Photographs of damaged third party property.

Please take note that in the event of any accident, irrespective of whether it would give rise to a claim, you shall report with your motor vehicle to your insurer’s approved reporting centre / authorised workshops within 24 Hours or by the next working day.

Step to take after a car accident:

1) Exchange Particulars (name, contact number, etc...) of Parties Involved in the Accident and take note of the vehicle

numbers & insurer of the vehicle involved.

2) Take photos of the scene of the accident and the damages to all vehicles.

3) Call Your Insurer's Hotline for a Tow-Truck or further advice on the accident.

4) Report the accident to your Insurer within 24 Hours or by the next working day.

5) If there are injured parties in an accident, call for medical assistance and the police immediately.

6) Make a Traffic Police report as soon as possible or within 24 hours of the accident if the accident involves:

• Fatality;

• Damage to government property;

• Foreign vehicle;

• Pedestrian or cyclist;

• Hit-and-run case; or

• Injury cases where:

a) at least one person involved in the accident was taken to hospital from the accident scene by

an ambulance / self conveyed; or

b) any party involved in the accident was injured and obtained outpatient medical leave for 3 days or more.

** Filing a Traffic Police report is not equivalent to making a report to your insurer. **

When lodging an accident report at your insurer approved reporting centre / authorised workshops,

provide the following document:

• Identity Card/Passport.

• Motor Certificate of Insurance.

• Driver’s Driving Licence.

• Police Report. (if any)

• Photographs. (if any)

B.1  Accident repair for your vehicle within the authorised repair limit.

(i)    Original photographs of damage.

(ii)   Final Repair Bill and Receipt.

(iii)  Police Report. (if any)

B.2  Medical expenses for you and / or your passengers.

(i)    Original Medical Bills and / or Receipts.

(ii)   Medical Report / Discharge Summary / Doctor's Memo. (if any)

B.3  Personal Accident

(i)    Medical Report. (if any)

(ii)   Police Report. (if any)

(iii)  Death Certificate and documentary proof of relationship between deceased and claimant. (in the event of death)

B.4  Liability to Third Party. (death of or bodily injury / damage to property)

Note:

Please do not discuss liability, negotiate or make any admission offer promise or payment in connection with any occurrence or

claim but forward any third party correspondence to us for our handling.

(i)    Any letter of claim or documents received from the third party in relation to the claim.

(ii)   Photographs of damaged third party property.

Note:

Notify us immediately when a damage / loss occurred and do not dispose the damage property.

Insurer may appoint loss adjuster for site visit to assess the damage if necessary)

(i)    Original completed Claim Form.

(ii)   Photographs of damaged property.

(iii)  Invoices / Purchase Receipts of damaged / lost property.

(iv)  Repair / Replacement Quotations of the damaged / lost property.

(v)   Assessment Report from repairer on the cause and extent of damages.

(vi)  Accounting Records of inventory / money lost. (if applicable)

(vii) Police Report. (if applicable)

Note:

Please do not discuss liability, negotiate or make any admission offer promise or payment in connection with any occurrence or

claim but forward any third party correspondence to us for our handling.

(i)    Original completed Claim Form.

(ii)   Any letter of claim or documents received from the third party in relation to the claim.

(iii)  Photographs of the damaged property.

Note:

Employer are require to submit an incident report to Ministry of Manpower within 10 days of an accident

or diagnosis for work-related accident / illness.

(i)      Original completed Claim Form.

(ii)     Ministry of Manpower WSH Incident Report.

(iii)    Nric / Work Pass of the injured worker.

(iv)    Original Medical Bills and/or Receipts.

(v)     Original Medical / Hospital Leave Certificates.

(vi)    Medical Report / Discharge Summary / Doctor’s Memo. (if applicable)

(vii)   Past 12 months’ payslips / wage vouchers preceding the accident.

(viii)  Death Certificate. (for fatal injury)

(i)    Original completed Claim Form.

(ii)   Original Final Hospital Bills / Medical Bills and / or Receipts.

(iii)  Medical Report / Discharge Summary / Doctor's Memo. (if any)

(iv)  CPF Medisave Transaction Statement with Hospital Reference Number (HRN) if Medisave is

utilised to pay for Medical Bills. (if applicable)

Note:

Notify us immediately when a damage / loss occurred and do not dispose the damage cargo.

Insurer may appoint loss adjuster for site visit to assess the damage if necessary.

When notifying us the damage / loss, provide the following documents :

• Original policy / certificate.

• Commercial Invoice.

• Packing List.

• Bill of Lading.

• Nature of claim & estimated claim amount.

• Loading / Unloading photograph.