Compulsory Document.

(i)    Original completed claim form.

(ii)   Travel itinerary, airline ticket, boarding pass

or copy of passport with stamp showing the date of departure and return to Singapore.

(iii)  Credit card statement showing the SGD

equivalent charged to your card if your claim contains foreign currency payment.

(if applicable)

A.1  Emergency Medical Evacuation &

Repatriation.

(i)    Contact the insurer 24-Hour Emergency &

Assistance Helpline.

(ii)   Original Medical Bills and / or Receipts.

(if any)

(iii)  Medical Report / Discharge Summary /

Doctor's Memo. (if any)

A.2  Personal Accident, Medical Expenses.

(i)    Original Medical Bills and / or Receipts.

(ii)   Medical Report / Discharge Summary /

Doctor's Memo. (if any)

A.3  Personal Baggage, Loss of Personal Money /

Documents / Passport.

(i)    Police Report lodged at the place of loss.

(ii)   Property Loss / Damage Irregularity Report

from Carrier / Airline / Hotel.

(iii)  Photographs of damaged items.

(iv)  Purchase invoices / warranty cards for the

items claimed. (if applicable)

A.4  Travel Delay, Baggage Delay.

(i)    Written confirmation from Carrier / Airline

on period of delay / Baggage return acknowledgement slip.

(for baggage delay claim)

A.5  Overbooking / Missed Connection of Flight,

Flight Diversion, Travel Disruption.

(i)    Written confirmation from Carrier / Airline

on period of disruption / interruption to

the trip.

(ii)   Written confirmation from Tour Agent /

Carrier / Hotel on amount refunded and additional charges. (if applicable)

A.6  Travel Cancellation, Curtailment.

(i)    Hotel accommodation confirmation advice /

Travel deposit receipt / Receipt of travel expenses paid in advance.

(ii)   Written confirmation from Tour Agent /

Carrier / Airline /Hotel on Amount Refunded / Cancellation / Postponement Charges.

(iii)  Death Certificate and Proof of relationship

of claimant and the deceased. (if applicable)

(iv)  Medical Report / Doctor’s memo certifying

the diagnosis and unfit to travel.

(if applicable)

A.7  Rental Vehicle Excess Cover, Additional

Costs of Rental Car Return.

(i)    Rental Vehicle Agreement / Contract.

(ii)   Police Report / Evidence of the motor

accident. (eg. Photographs)

(iii)  Original Excess Payment Receipt.

(iv)  Repair Bill.

A.8 Personal Liability.

Note:

Please do not discuss liability, negotiate or make any admission offer promise or payment in connection with any occurrence

or claim but forward any third party correspondence to us for our handling.

(i)    Any letter of claim or documents received

from the third party in relation to the claim.

(ii)   Photographs of damaged third party

property.

Please take note that in the event of any accident, irrespective of whether it would give rise to a claim, you shall report with your motor vehicle to your insurer’s approved reporting centre / authorised workshops within 24 Hours or by the next working day.

Step to take after a car accident:

1) Exchange Particulars (name, contact number,

etc...) of Parties Involved in the Accident and take note of the vehicle numbers & insurer of the vehicle involved.

2) Take photos of the scene of the accident and

the damages to all vehicles.

3) Call Your Insurer's Hotline for a Tow-Truck or

further advice on the accident.

4) Report the accident to your Insurer within 24

Hours or by the next working day.

5) If there are injured parties in an accident,

call for medical assistance and the police immediately.

6) Make a Traffic Police report as soon as

possible or within 24 hours of the accident if the accident involves:

• Fatality;

• Damage to government property;

• Foreign vehicle;

• Pedestrian or cyclist;

• Hit-and-run case; or

• Injury cases where:

a) at least one person involved in the accident

was taken to hospital from the accident scene by an ambulance / self conveyed; or

b) any party involved in the accident was

injured and obtained outpatient medical leave for 3 days or more.

** Filing a Traffic Police report is not equivalent

to making a report to your insurer. **

When lodging an accident report at your insurer approved reporting centre / authorised workshops, provide the following document:

• Identity Card/Passport.

• Motor Certificate of Insurance.

• Driver’s Driving Licence.

• Police Report. (if any)

• Photographs. (if any)

B.1  Accident repair for your vehicle within the

authorised repair limit.

(i)    Original photographs of damage.

(ii)   Final Repair Bill and Receipt.

(iii)  Police Report. (if any)

B.2  Medical expenses for you and / or your

passengers.

(i)    Original Medical Bills and / or Receipts.

(ii)   Medical Report / Discharge Summary /

Doctor's Memo. (if any)

B.3  Personal Accident

(i)    Medical Report. (if any)

(ii)   Police Report. (if any)

(iii)  Death Certificate and documentary proof of

relationship between deceased and claimant. (in the event of death)

B.4  Liability to Third Party. (death of or bodily

injury / damage to property)

Note:

Please do not discuss liability, negotiate or make any admission offer promise or payment in connection with any occurrence or claim but forward any third party correspondence to us for our handling.

(i)    Any letter of claim or documents received

from the third party in relation to the claim.

(ii)   Photographs of damaged third party

property.

Note:

Notify us immediately when a damage / loss occurred and do not dispose the damage property.

Insurer may appoint loss adjuster for site visit to assess the damage if necessary)

(i)    Original completed Claim Form.

(ii)   Photographs of damaged property.

(iii)  Invoices / Purchase Receipts of damaged /

lost property.

(iv)  Repair / Replacement Quotations of the

damaged / lost property.

(v)   Assessment Report from repairer on the

cause and extent of damages.

(vi)  Accounting Records of inventory /

money lost. (if applicable)

(vii) Police Report. (if applicable)

Note:

Please do not discuss liability, negotiate or make any admission offer promise or payment in connection with any occurrence or claim but forward any third party correspondence to us for our handling.

(i)    Original completed Claim Form.

(ii)   Any letter of claim or documents received

from the third party in relation to the claim.

(iii)  Photographs of the damaged property.

Note:

Employer are require to submit an incident report to Ministry of Manpower within 10 days of an accident or diagnosis for work-related accident / illness.

(i)     Original completed Claim Form.

(ii)    Ministry of Manpower WSH Incident Report.

(iii)   Nric / Work Pass of the injured worker.

(iv)   Original Medical Bills and/or Receipts.

(v)    Original Medical / Hospital Leave

Certificates.

(vi)   Medical Report / Discharge Summary /

Doctor’s Memo. (if applicable)

(vii)  Past 12 months’ payslips / wage vouchers

preceding the accident.

(viii) Death Certificate. (for fatal injury)

(i)    Original completed Claim Form.

(ii)   Original Final Hospital Bills / Medical Bills

and / or Receipts.

(iii)  Medical Report / Discharge Summary /

Doctor's Memo. (if any)

(iv)  CPF Medisave Transaction Statement with

Hospital Reference Number (HRN) if Medisave is utilised to pay for Medical Bills. (if applicable)

Note:

Notify us immediately when a damage / loss occurred and do not dispose the damage cargo.

Insurer may appoint loss adjuster for site visit to assess the damage if necessary.

When notifying us the damage / loss, provide the following documents :

• Original policy / certificate.

• Commercial Invoice.

• Packing List.

• Bill of Lading.

• Nature of claim & estimated claim amount.

• Loading / Unloading photograph.